You are not required to follow up with the hajj company that you booked with. In fact, the company will call you to arrange an appointment for issuance of the hajj permit, the place and time of gathering, as well as other information.
No problem, as long as you have inserted the correct national ID number/residence number.
A correction SMS has been sent to this segment of customers who made a complete booking. If a caller has not received this SMS, a report should be escalated immediately to the shift supervisor comprising all details of the issue; it should include the booking number.
The message usually takes a few hours to reach you. Do not worry. You will receive it God Willing.
The IBAN is not related to the hajj company that you booked with. Once you make a direct payment via one of the banks, the IBAN number is given only in that case. It is not mandatory to make the payment through the branches of Banque Saudi Fransi; you can make the payment via the different payment methods of banks such as the ATMs, bank websites, bank applications on phones and mobiles.
It takes four business days as a maximum.
In case of any electronic payment via the various bank channels of payment, the amount, after deducting the cancellation fees as per the aforementioned terms, conditions and policy, will be refunded to your own bank account.
Yes, you can. However, the terms and conditions of cancellation will be applicable to each person crossed out of the booking.
You can log into and cancel your reservation by clicking on the icon “Cancel”. Once you cancel the booking, you will be subject to the following cancellation terms, conditions, and policies:
Hajj permit was rejected by the Ministry of Interior
After Payment, and before printing out the hajj permit
After printing out the hajj permit
Before 25 Dhu al-Qi'dah
From 25 Dhu al-Qi'dah, until 1 Dhu al-Hijjah
After 1 Dhu al-Hijjah
Communicate with the hajj company (after obtaining the approval of the Civil Status and Passports Department)
A cancellation request should be submitted to the hajj company and will be subject to its policies, terms and conditions.
SAR 25 per one pilgrim + SAR 5 as bank transfer fees
SAR 50 per one pilgrim + SAR 5 as bank transfer fees
SAR 50 per one pilgrim + SAR 5 as bank transfer fees + 10% of the total value of the hajj travel program.