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If I cancel my reservation for any reason, can I make a new one?
​Yes, you can. However, the new reservation will be subject to the prices and hajj co​​mpanies available then.
When should I follow up with the hajj company regarding my hajj permit?

​You are not required to follow up with the hajj company that you booked with. In fact, the company will call you to arrange an appointment for issuance of the hajj permit, the place and time of gathering, as well as other information.​

I have typos in the names that I have inserted into the reservation? The names on the booking do not match those of the ID cards?

No problem, as long as you have inserted the correct national ID number/residence number.


I want to change the mobile number, which I inserted in the reservation during the booking process?

​It is not allowed to change the mobile number inserted in the reservation. You will have to wait until the cancellation period ends, and try to make a new booking via the website.


I cannot make a booking for my family members who are registered in the family card, because there is no an expiry date there?

​Whoever does not have an identity card cannot make a booking via this booking system.


The announced rates at the time of booking are different from the amount I am required to pay?

​A correction SMS has been sent to this segment of customers who made a complete booking. If a caller has not received this SMS, a report should be escalated immediately to the shift supervisor comprising all details of the issue; it should include the booking number.​

The hajj company requires additional money other than the amount stated in the existing booking with it, what should I do?

You must address a written compliant with the details of the incident to the Office of the Minister of Hajj.


The information on “Absher System” with regard to hajj permission does not match those of the e-track portal?

You should fill out immediately a notice form, where you mention your ID card as well as all other required items, and send it to the supervisor, so that s/he can follow up with manager of MOH call center.


I have not received the reservation confirmation/cancellation SMS?

​The message usually takes a few hours to reach you. Do not worry. You will receive it God Willing.


The IBAN that was given to me is not correct?

​The IBAN is not related to the hajj company that you booked with. Once you make a direct payment via one of the banks, the IBAN number is given only in that case. It is not mandatory to make the payment through the branches of Banque Saudi Fransi; you can make the payment via the different payment methods of banks such as the ATMs, bank websites, bank applications on phones and mobiles.


How long does it take a refund to reflect on my bank account?

It takes four business days as a maximum.


After the cancellation process, how would I be refunded?

​In case of any electronic payment via the various bank channels of payment, the amount, after deducting the cancellation fees as per the aforementioned terms, conditions and policy, will be refunded to your own bank account.


Can I cross out one or more persons from the total number of people on the booking?

Yes, you can. However, the terms and conditions of cancellation will be applicable to each person crossed out of the booking.


What if I want to cancel my reservation? How can I do it? And what are the consequences of the cancellation process?

​You can log into and cancel your reservation by clicking on the icon “Cancel”. Once you cancel the booking, you will be subject to the following cancellation terms, conditions, and policies:



Before payment

Hajj permit was rejected by the Ministry of Interior

After Payment, and before printing out the hajj permit

After printing out the hajj permit


Before 25 Dhu al-Qi'dah


From 25 Dhu al-Qi'dah, until 1 Dhu al-Hijjah


After 1 Dhu al-Hijjah

Cancellation through

The website

The website

The website

Communicate with the hajj company (after obtaining the approval of the Civil Status and Passports Department)

Communicate with the hajj company (after obtaining the approval of the Civil Status and Passports Department)

A cancellation request should be submitted to the hajj company and will be subject to its policies, terms and conditions.

Cancellation Fees

SAR 0

SAR 25 per one pilgrim + SAR 5 as bank transfer fees

SAR 50 per one pilgrim + SAR 5 as bank transfer fees

SAR 50 per one pilgrim + SAR 5 as bank transfer fees

SAR 50 per one pilgrim + SAR 5 as bank transfer fees + 10% of the total value of the hajj travel program.

How can I obtain my hajj permit?
Upon completion of payment process, you can communicate with the hajj company, which you booked with, through its contact information that will be included in your reservation, in order to obtain the permit.
How can I get a copy of the contract made between me and the hajj company I booked with?
you can get a copy of the contract via the e-track portal, after confirmation of successful payment for the booking.
what do I do if I have made the payment, and it did not reflect in my reservation?
Kindly communicate with MOH call center via this phone number: 8004304444, which you will find at the top right-hand corner of the screen of the e-track portal website. The call center agent will gladly provide with all services related to your booking.
What if I do not receive the SMS? How can I make sure the payment went through?
You can log into the website of the e-track portal on this link: localhaj.haj.gov.sa, and insert your national ID card/ visa card, the reservation number that you received in an SMS on your mobile, as well as your mobile number. The website will automatically send you an identification code, and will ask you to insert it. Once you insert it, your booking will open, and you will find a piece of information in the payment section confirming whether your payment went through or not.
How do I know the payment process was successful?
You will receive an SMS from the e-track portal on your mobile confirming that the payment process was successful.
How can I pay for the booking?
You can pay for the booking through all banks operating the Kingdom of Saudi Arabia on the account number that will be given to you upon completion of a booking. Payment methods are:
1. A Direct deposit from your bank.
2. A bank transfer via the website of your bank.
3. A bank transfer by a phone call to your bank.
4. A bank transfer via your bank mobile application.
5. A bank transfer from the ATMs of your bank.
How could I know that a booking is successfully made?
You will receive an SMS from the e-track portal with your booking number on the same mobile number that you inserted in the booking.
How can I follow up my booking? What kind of information the e-track portal will provide?
Upon completion of a booking, the e-track portal will provide you with the following information for follow up:
1. Reservation number.
2. Reservation details and fees.
3. Travel program type and details.
4. Name, permit number and address of the hajj company.
5. Expiry date and time for grace period of the payment.
6. Payment method.
7. Names and personal data of those customers who made the booking.
How do I know the names of domestic pilgrim companies, which are licensed to operate by MOH?
When you access the e-track portal, you will find at the top left-hand corner of the screen a list of the names of the companies licensed to operate by the Ministry of Hajj.
How can I make a booking and sign up?
you can make a booking and sign up via the website of the e-track portal by using one of the following two directories:
First directory:
You can access the website via the MOH Portal on this link: www.haj.gov.sa, and then click on the RED icon at the top left-hand corner of the screen.
Second directory:
You can directly access the e-track portal by clicking on this link: localhaj.haj.gov.sa, and starting the booking process.
What are the advantages of booking and signing up via the e-track portal?
1)The e-track portal aims to facilitate for all nationals and residents of the Kingdom access to all hajj companies licensed to operate by the Ministry of Hajj (“MOH”), since all of them will be gathered in one place.
2)The service price will be controlled and monitored.
3) The pilgrims will be able to perform hajj, while receiving an adequate level of service at a reasonable price, guaranteeing the rights of the two parties of the Hajj Contract.
4)The e-track portal aims to protect the Kingdoms’ nationals and residents, who would like to perform hajj, from fake campaigns that deceive and defraud pilgrims.
5)The e-track portal aims to provide a safe electronic method of payment.
6)The e-track portal aims to achieve equal opportunities when it comes to hajj through one of the less expensive programs.
7)The e-track portal will be supervised directly by MOH, so that it could impose its restrictions on the agreed upon services and make sure that such services comply with Hajj laws, regulations and instructions.
8)The e-track portal will help establishments reduce their expenses, guarantee the accuracy of their accounts, and assist in providing decent services to the pilgrims.
9)The e-track portal aims to achieve the required level of transparency regarding announcement of prices as well as the amounts collected from the pilgrims in return for the provided services.
When do bookings start and end at the Local Hajj Booking Portal?
They start on Dhu al-Qi'dah 1, 1436 at 8:00 AM, and end on Dhu al-Hijjah 1, 1436 at 6:00 PM. After that date, you can still sign a contract with any domestic pilgrim company licensed to operate within the kingdom of Saudi Arabia.
How do I find the location of camps?
You can find the location of each camp by going to menu "Haj Company" and select "Haj Company Places"



What are additional services for packages?
Each Haj company may elect to provide optional additional services that the haj can select for the price indicated. These services are optional and the Haj is not obligated to buy them.


What are the different tiers of general package?
There are three types of Haj packages. General or normal package, the low cost package and Moyassur package. The General package has three tiers with different service levels


What is different camps locations?
Mina camps are categorized based on the distance closest to Jamarat Bridge. You can find the location of each camp by going to menu "Haj Company" and select "Haj Company Places"


How do I contact Haj Company?
You can reach your company at one of the phone number listed in the reservation confirmation page.

If I have question about the package or my reservation, who can I contact?
You can contact Ministry of Haj contact center at 800-430-4444 or by email at mohcc@haj.gov.sa
How do I find details of Haj Company?
To find details about Haj Company, you need to go to menu "Haj Company" and select "CHaj Company". Then, you will be presented with a list of companies where you can find all details related to the company


How to inquire about Haj eligibility?
To know the eligibility of performing Haj, you need to go to menu "Packages & Reservation" and select "Haj Inquiry". Then, you need to enter the National IDs/Iqama(s), after that you will be presented with the result whether eligible for haj or not.


How to inquire about the status of the package?
To know the status of the existing reservation, you need to go to menu "Packages and Reservation" and select "Reservation Inquiry". The first step is to enter you mobile number that was used during the reservation and reservation number or the one of the IDs used in the reservation. Next you will be presented with details of your reservation showing the status of your reservation
How to make payment for the package ?
The payment is made through bank transfer. This can be done through all available payment channels offered by the banks
What is the refund procedure?
To request refund for a reservation, you need to go to menu "Packages and Reservation" and select "Refund". The first step is to enter you mobile number that was used during the reservation and reservation number or the one of the IDs used in the reservation. Next you will be presented with details of your reservation. Next you need to click on "Refund" button. After this step you will need to enter the IBAN number that you want to get the refund into.
What is the cancellation procedure ?
To cancel an existing reservation, you need to go to menu "Packages and Reservation" and select "Cancel Reservation". The first step is to enter you mobile number that was used during the reservation and reservation number or the one of the IDs used in the reservation. Next you will be presented with details of your reservation. Next you need to click on "Cancel" button. After this step you will get confirmation of the cancellation and a confirmation SMS.
What is the reservation procedure?
To make reservation for localhaj package, you need to go to menu "Packages and Reservation" and select "Reservation Request". The first step is to enter the number of male and female and select your city. Once you do that, you will be presented with a list of available packages. From this page you can sort and refine your search to arrive at the desired package. Next click on "Book" button where you will be presented with a form that you need to complete, once finished accept the terms and conditions. After this step, you will get the reservation code and an SMS of confirmation.

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