In order to develop all the facilities needed to serve pilgrims, the Ministry seeks to achieve a full spectrum of objectives, mainly:
Delivering high-quality services for the benefit of pilgrims.
Using cutting edge technology to develop professions of guidance, brokerage, representation, and internal pilgrimage.
Offering haj services with much ease and convenience th rough the use of human efforts and highly sophisticated technology.
Improving staff skills on the ground to ensure that high-quality services are delivered to the pilgrims and Umrah performers by
The use of effective and excellent training programs.
Putting in place the slogan (serving pilgrims is an honor, honesty and responsibility).
Coordinating with all relevant stakeholders to make the rituals of Haj and Umrah easier.
Acting in accordance with the values and teachings of tolerant Islamic faith to deliver a full range of high-class services.
Unifying efforts to stimulate nationals to do their best in the service of pilgrims either voluntarily or otherwise.