The following figure is a visual diagram showing the system of the governmental and non-governmental sectors working in the field of Hajj and Umrah. The Royal Decrees and the decisions of the honorable Council of Ministers identified the duties and responsibilities assigned to each of them as well as their work regulations.
Services are directly provided to pilgrims and Mu`tamirs by a number of establishments and companies licensed by the Ministry of Haj and Umrah, and they perform their duties under the supervision of the Ministry. It approves their operational plans, and hence, monitors and evaluates their performance and calls to account those who have been proved to have violated their assigned duties. The number of employees working in these bodies is about 40,000 employees. The service providers are as follows:
International Pilgrims Service Providers:
Tawafa Establishments: six Tawafa Establishments located in Makkah Al-Mukarramah, the United Agents Office in pilgrims entry ports, United Agents Office, and National Guides Establishment in Al-Madinah Al-Munawwarah, with which 450 field service groups have been affiliated.
General Syndicate of Vehicles and 17 pilgrims transportation companies, owning 19904 buses.
Related service providers: housing and food…etc.
Official Hajj Missions, which include more than 70 missions, in addition to more than 2300 external travel companies and agents.
Domestic Pilgrims Service Providers:
Licensed and operative domestic pilgrims companies and establishments, which total 236 establishments, and have more than 700 branches in various regions of the Kingdom.
Umrah Service Providers:
Licensed and operative `Umrah companies and establishments, which total 54 establishments.
External agents for `Umrah companies and establishments, which exceed 1600 external agents.
E-service companies and establishments.
The relationship between the Ministry of Haj and Umrah and the establishments and companies providing services directly to the Guests of Allah, including pilgrims, Mu`tamirs, and visitors of the Prophet’s Mosque, is governed by rules, regulations, the decisions of the Council of Ministers, and the following Royal Decrees. They identify the tasks and duties assigned to these companies and establishments. Also, they identify the monitorial and supervisory role assumed by the Ministry of Hajj on these bodies, and lay down the disciplinary penalties which are to be applied to the negligent bodies, according to the following:
Establishments working in the field of international pilgrims’ service (Tawafa Establishments):
Royal Decree no. M/12, dated 5/9/1385 A.H. and its executive regulation.
Council of Ministers decision no. 494, dated 23/3/1396 A.H.
Royal Decree no. M/13, dated 4/3/1398 A.H.
Council of Ministers decision no. 81, dated 7/3/1428 A.H.
COMPANIES AND ESTABLISHMENTS WORKING IN THE FIELD OF DOMESTIC PILGRIMS’ SERVICE:
Rules governing domestic pilgrims’ service promulgated by the Royal Decree no. 93, dated 10/6/1420 A.H., and its executive regulation promulgated by virtue of the decision of His Highness the Minister of Hajj no. 68121/Q/M, dated 27/4/1428 A.H.
COMPANIES AND ESTABLISHMENTS WORKING IN THE FIELD OF MU`TAMIRS’ SERVICE:
Rules governing Mu`tamirs’ services promulgated by the Royal Decree no. 93, dated 10/6/1420 A.H., and its executive regulation promulgated by the decision of His Highness the Minister of Haj and Umrah no. 197/Q/M, dated 21/12/1420 A.H.
The regulations of the General Syndicate of Vehicles promulgated by the Royal Decree no. 11501 on 3/7/1373 A.H.
The amendments to the regulations by virtue of the Council of Ministers decision no. 28 on 1/2/1425 A.H. and the Royal Decree no. M/27 on 11/4/1425 A.H.
They refer to Mutawwifs, pilgrims’ guides, agents, and Zamazemah. They include the following:
First: Six Tawafa Establishments located in Makkah Al-Mukarramah and the Sacred Sites, each of them serving the pilgrims of one of the world regions stated in its name. None of them are permitted to serve the pilgrims of another region, except in a very limited range and according to certain regulations within the frame of what is known as free choice. This most likely applies to first degree relatives. Tawafa Establishments are distributed thereby including more than one country, as follows:
Second: The Zamazemah United Office, whose spatial range covers Makkah Al-Mukarramah.
Third: The National Guides Establishment, whose spatial range covers Al-Madinah Al-Munawwarah.
Fourth: The United Agents Establishment, whose spatial range covers the cities of air, land, and sea ports.
Tawafa Establishments aim to provide the best services to international pilgrims and visitors of the Prophet’s Mosque, and to improve and enhance these services. Also, they aim to facilitate matters for the international pilgrims and Mu`tamirs so they are able to perform their rituals easily and overcome the hardships they may encounter during their stay in the Kingdom. Additionally, they seek to raise their staff’s level of performance, enhance their efficiency, and improve their capabilities.